Terms of service
LJR Academy Terms of Business Policy
Issued By: LJR Academy
Date: July 2025
Review Date: July 2026
1. Introduction
This document outlines the Terms of Business for LJR Hair and Beauty Academy. These terms apply to all students enrolling in courses and clients receiving services.
2. Enrolment and Course Fees
• All course applications must be completed and signed by the applicant.
• A deposit or full payment is required to secure a place on any course with the option of using a third party credit agreement such as Klarna/clearpay.
• Should you choose Klarna/clearpay then please carefully consider this option before committing. We suggest reading the terms and conditions available before you agree to taking out a third party credit agreement.
• Course fees must be paid in full prior to the course start date unless a payment plan is agreed.
• Fees are non-refundable except in accordance with the academy’s Refund Policy.
• Students must be 18+ years of age. Any students under the age of 18 will be turned away on the day with no refund.
• Booked training is non-transferable to an alternative student. Please ensure the booking is made giving the correct name of the person attending the course at the time of making payment. Amendments to this will be chargeable at £25 per course date/person, where possible for a change to be accommodated and a minimum of 48 hours’ notice prior to the course date is required, in writing.
• A digital and physical certificate is provided upon successful completion of the course, replacement certificates can be ordered at a cost of £25 each.
• Please call us on 01277 622730 or email us info@ljracademy.co.uk for any queries regarding our courses and payment options.
• Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.
3. Attendance and Conduct
• Students must attend all scheduled sessions and arrive on time.
• Absences must be reported as soon as possible.
• Professional behaviour and dress code are expected at all times.
• Disruptive or inappropriate behaviour may result in dismissal from the course.
4. Course Changes and Cancellations
• The academy reserves the right to cancel or reschedule courses and will endeavor to give at least 24 hours notice.
• In the event of cancellation, alternative dates will be offered. LJR Academy is not responsible for any accommodation/travelling costs students may incur due to the cancellation of courses.
• Only with exceptional circumstances can students request to reschedule their course, this is subject to academy discretion and availability.
• In the event of a genuine reason for cancellation (proof of which may be required); of a confirmed training date notified prior to the booked training date, a request for a date transfer will be considered at the discretion of LJR Academy (subject to availability). If successful, an administration fee of £25.00 per course date will be charged. Non-attendance where no prior notice is given will be handled at the discretion of LJR Academy and may result in loss of course fees.
• Should you be unable to attend a confirmed training date for medical reasons, a valid medical certificate covering the named student and day of the booked training will be required to waive the fee to reschedule. Under medical or compassionate circumstances (proof of which may be required) and where immediate reschedule might not be possible; a credit for all or part of the course fee may be placed on file as a gesture of goodwill. Credits will be valid towards training courses only and run for a period of up to 6 months from the date of issue at which time the course fees would be forfeited. No refund of course fees can be issued.
In the first instance, please contact our team at info@ljracademy.co.uk regarding your reschedule request (or non-attendance), who will respond within 24 working hours.
5. Client Appointments
• Appointments are available for clients as part of student training.
• Clients must arrive on time; late arrivals may result in rescheduling.
• Services are carried out by students under supervision and may take longer than usual and may be of a lesser standard than a qualified technician.
• Clients accept and agree that they are training models and any breakages or issues will not be rectified by LJR academy following the training course.
• Clients/Models of any LJR Academy training courses will not be entitled to certification of attendance for the course they are model for.
6. Health and Safety
• All students and clients must adhere to academy health and safety policies.
• PPE must be worn where required.
• Any allergies, medical conditions, or contraindications must be disclosed before treatments.
7. Liability
• The academy is not liable for any loss or damage to personal belongings.
• Treatments are carried out at clients’ own risk; patch tests are required where applicable.
8. Data Protection
• Personal information is stored securely and only used in accordance with data protection laws.
• Students and clients may request to access or update their information at any time.
9. Policy Review
These terms are reviewed annually and may be updated at any time. Notice of changes will be communicated accordingly.